The agent sends currency against the invoice, the beneficiary's bank credits it, and your bank later checks the deal documents. An error in the invoice can stop the payment at any of these steps. That is why we check the invoice before any documents are signed, not after your roubles are debited.
Required details
Invoice number and date. Full names and addresses of the seller and the buyer. A reference to the contract, if there is one. Description of the goods or services, quantity, price, total amount and currency. Payment terms: prepayment, payment after shipment or in stages. The beneficiary's bank details: bank name, SWIFT code and account number or IBAN.
Proforma and commercial invoice
A proforma is issued before shipment, and the advance is paid against it. A commercial invoice is issued on shipment: it is used to determine the customs value and to close the delivery. If you paid against a proforma, keep both documents: in the bank package they must match in amount and items.
When the beneficiary differs from the contract
Sometimes the contract is signed with a factory, but the payment is requested to a trading company in another country. For the bank, this is a different beneficiary. You need a letter from the supplier or an addendum stating who receives the money. Without it, banks along the way may stop the payment, and your bank will ask questions when it reviews the documents.
One-off invoice without a contract
For a one-off purchase, the supplier often sends only an invoice. If it states the subject, price, dates and payment terms, such an invoice is usually accepted as the basis for payment. For a large amount or a series of deliveries, a signed contract is safer. If you pay on a schedule, see currency contract payments.
What the broker does
We are not an agent with a single channel but a broker with our own network. For each invoice we choose an agent from our pool whose route to the beneficiary's country and bank works on the payment date. If your bank or your previous agent has refused, we look for another route in the pool. You see the agent and the terms before your roubles are debited, and we prepare the documents.
A detailed walk-through of invoice fields with examples of errors is in our article how to fill in an invoice so the payment goes through.