A payment was returned, a route closed, proceeds are stuck abroad. We establish the cause and look for another route in our own network: a different network company, a change of payer under an agreement of the parties, or an assignment of claim (cession). A lawyer reviews the structure before the deal. If there is no lawful route, we say so before the deal and take no money.
What happened to the payment
Pick one and we'll show what we'll do
We'll find the cause
Country, currency, the beneficiary's bank or documents: the solution depends on the cause. We'll pick a network company whose route to that country works. Send the bank's reply, the contract and the invoice.
Review my paymentAnother network company
We'll check which network company has the route open on the payment date and build the route for your contract. Send the contract, the invoice and the beneficiary's details.
Review my paymentA lawful route for proceeds
Assignment of the claim, a change of payer by agreement of the parties, or receipt through another network company. A lawyer checks the chosen option before the deal. Send the contract and your correspondence with the buyer.
Review my proceedsWe are on your side: we look for a route for your payment rather than selling one agent's channel.
The bank returned the payment or does not send the required currency to that country. The cause may lie with the beneficiary's bank, the currency or the documents.
The agent closed the route or does not accept your category of goods. The payment under the contract is on hold.
We look for an agent whose route works and build a structure for your case. A lawyer reviews it before the deal.
The review is free: you don't pay us separately, the broker's fee is paid by the executing agent.
We review each case separately. The solution depends on the reason for the refusal, not on the amount.
The beneficiary's bank did not accept the money, your bank does not send currency to the country you need, or it stopped the transfer over the documents. We look at the cause and search for an agent whose route to that country works.
Your agent stopped paying to the country or in the currency you need, and the contract deadline is approaching. We check in our pool whose route is open on the payment date.
Banks and agents check some goods more strictly, and not every agent accepts them. If the goods are permitted for import and payment, we check the contract, the description of the goods and the purpose of payment, and look for an agent that works with that category.
The supplier expects money from a particular country, from a particular payer or in its own currency. We select a route that meets this condition. If the beneficiary's bank accepts payment only from a specific payer, the agent engages a sub-agent: only with your consent.
The buyer is ready to pay, but the money does not reach your account. We resolve this with lawful instruments: an assignment of claim, a change of payer under an agreement of the parties, or receiving the proceeds through another agent from our pool.
A complex payment is resolved by choosing another lawful route. There are only a few instruments. Each is documented in a way your bank can follow in currency control.
The simplest case is when a route has closed for one agent but works for another. We pick the agent whose route is open: you sign an agency agreement with it, and the payment goes under a new payment order.
The parties to the contract sign an agreement: the payment is made by a third party named in it. This way, the money reaches the beneficiary from a payer its bank accepts. It works for both imports and exports, when the payer is not the buyer itself.
The exporter assigns the right to receive payment under the contract to a new creditor. The buyer pays the new creditor, and you receive roubles under the assignment agreement. Cession changes the settlement under the contract, so we work out how to reflect it in currency control before signing.
We do not change the description of the goods, the purpose of payment or the parties to the deal so that the documents differ from the actual transaction. We do not take payments without a foreign trade basis. A lawyer reviews every structure before the deal. If there is no lawful route, we say so before the deal and take no money.
The review is free. We make the decision before the deal, not after.
The contract, the invoice, the beneficiary's details and the reply from the bank or agent, if there is one. What you have already tried and the deadline under the contract.
What exactly did not go through: the country, the currency, the beneficiary's bank, the goods, the purpose of payment or the documents. The solution depends on the cause.
We look for an agent whose route to the destination works and choose the instrument: another agent, a change of payer or a cession.
Before the deal, a lawyer reviews the contracts, the agreements between the parties and the purpose of payment. We do not offer a structure the lawyer has not approved.
The agent and the execution timing are written into the agency agreement, the rate and fee into the payment order, all before the roubles are transferred.
A complex route does not change the rules. The terms are written down before the debit, and we add escrow on request. Below are the protection layers written into the deal documents.
If you need a guarantee, the payment goes through a special escrow account at a Russian bank: the roubles wait there until the agent sends the currency to the beneficiary and are released only upon execution. This scheme carries an additional fee, shown in the quote before the agreement.
The agent executes the payment within 3 business days: the period is written into the agency agreement.
If the beneficiary's bank accepts payment only from a specific payer, the agent engages a sub-agent. Only with your consent. Your agency agreement does not change.
For large volumes, on request, we assign an agent backed by a large exporter's surety; some companies in our network have one. It can be combined with escrow.
Yes, if the cause is the route: the country, the currency, the beneficiary's bank. Such cases are often resolved by another agent from our pool. If the cause is the deal itself, we will tell you so directly.
Yes, if the goods are permitted for import and payment and the documents describe the deal as it is. We check the contract, the description of the goods and the purpose of payment before any documents are signed. If the payment cannot be made lawfully, we decline before the deal.
Through another agent from our pool, a change of payer under an agreement of the parties, or an assignment of claim. The choice depends on the contract and the buyer's country. A lawyer reviews the structure before the deal.
There is no separate charge from the broker: the broker's fee is paid by the executing agent. We write the agent's fee and the rate into the payment order before the debit. A complex route may cost more than a standard one, and you see this before the deal.
No. There is no deferred payment: the agent does not pay for you with its own money. The agent pays under the payment order once your roubles have already been transferred.
We will tell you before the deal. You do not transfer any roubles, and we charge nothing for the review or for declining.
Describe the payment. We'll reply with a proposed route and terms. We name the agent in advance, and the rate and fee go into the payment order before your roubles are debited.