You pay the agent's fee. We write it and the exchange rate into the payment order for each payment before the roubles are debited. There is no separate line for the broker in your cost breakdown: the broker's fee is paid by the executing agent.
The broker brings the agent vetted clients and ready deals: documents prepared, terms agreed. That is what the agent pays us for.
Why we are on your side
We do not sell one agent's channel. For your payment, we compare the companies of our own network with one another: whose route works on the payment date, what the all-in cost is, whether your bank will accept the documents. You see the terms in the payment order before the debit and can compare them with any other offer.
An agent that breaks deadlines or terms may lose its place in the network. So it is in the agent's interest to execute your payment orders exactly as written.
What the documents fix
The execution timing is written in the agency agreement, and the rate and fee in the payment order. On request, the roubles wait for execution in a special escrow account at a Russian bank, for an additional fee. Details are on the Payment protection page.
If there is no lawful route for the payment, we say so before the deal and take no money.