Who executes the foreign currency payment?
A company of our own network, under an agency agreement with you. It is not an agent from the open market: we work with it on an ongoing basis and see your payment through to execution. A sub-agent only with your consent, if the beneficiary's bank accepts payment only from a specific payer. You know before the deal starts who sends the currency: the agent or a sub-agent you have agreed to.
Where is the money before the payment?
With a network company under the agency agreement: it pays the beneficiary within the period set in the agreement. If you need a guarantee, the roubles wait for execution in a special escrow account at a Russian bank; this is on request and for an additional fee.
Do I need an account abroad?
No. You pay in roubles from your account at a Russian bank.
Why doesn't the calculator show a final rate?
It shows the minimum fee. The final rate depends on the country, amount, beneficiary's bank and route. We fix it in the payment order before the deal starts.
What exchange rate do you use?
We fix the rate in the payment order together with the fee before the deal starts.
Can you decline a payment?
Yes, if the subject of the payment, the country or the beneficiary does not pass our checks. We tell you before the deal starts and charge nothing.